RETAIL REPAIRS
We can perform retail repairs on a range of vehicles. This could be internal cosmetic damage, external cosmetic damage, internal damp work, trim replacement, refresh work, and replacement parts.
Our retail repairs do not cover redesigns to the internal layout or external features. All of our repairs on your vehicle will be completed to the manufacturer's standards and come complete with a 6-month labor warranty.
We use genuine spare parts (where available); all of the components, materials, and sundries we use are new and current - we do not fit refurbished or used parts. On older vehicles, we may have to use alternative parts when the originals are no longer available; however, these are primarily sourced from suppliers in the industry.
We have the following procedure for retail repairs:
- Send photos of the damage (not applicable if a staff member is inspecting the vehicle)
- Provide your home address, vehicle information, VIN, phone numbers, and an email address
- Arrange a damp test (workshop booking to be made, if the repair is a damp quote)
- We will email you the estimate (we'll always provide a copy for you to keep)
- If you are happy with the estimate, we'll ask for a deposit (this is non-refundable and is usually the price of all parts quoted).
- We will contact you when your parts are with us and make a booking for the repair.
- When you bring your vehicle to us, we'll confirm the work being conducted (per the estimate) and provide you with an estimated completion time; however, this can change as some jobs are complex to calculate a completion time.
Although we have booked you in, the date may change; this depends on our current workshop space - some jobs take longer than expected.
We strongly advise customers not to book vacations when we have their leisure vehicle for repair. The workshop is not liable for missed vacations should the vehicle not be ready for collection.
As with our insurance repairs, the repair will come complete with a non-transferable 6-month labor warranty (this is a back-to-base warranty). The 6-month warranty does not apply to ABS (plastic) repairs. You will be asked to sign a document and you will be provided with a copy explaining this warranty in more detail.
If a customer provides parts, we will not provide the 6-month warranty - we'll only give this on the parts we have ordered.
All repairs will be completed at our workshop; we currently do not provide a mobile repair service
We will not fit customer-supplied safety parts under any circumstances.