RETAIL/PAID REPAIRS

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Cosmetic, Water Damage, and Component Repairs – All to Manufacturer Standards

We offer a wide range of retail repairs for caravans and motorhomes, covering both interior and exterior cosmetic work, water damage repairs, trim replacement, general refresh work, and replacement of worn or damaged parts.

Please note:
We do not undertake internal layout redesigns or modifications to the external structure/features of your vehicle.

All repairs are completed to manufacturer standards and include a 6-month back-to-base labor warranty (non-transferable). ABS (plastic) repairs are excluded from this warranty.

We use genuine manufacturer parts whenever available. All components, materials, and supplies used in our repairs are new and up to date — we do not install refurbished or used parts.

For older vehicles, where original parts are no longer available, we source high-quality alternatives from trusted industry suppliers to ensure compatibility and reliability.

Important: We do not install customer-supplied safety-critical parts under any circumstances.
If customers supply their own parts, the 6-month labor warranty will not apply.
 

To ensure a smooth and efficient experience, please follow our process for booking and completing retail repairs:

1. Send us photos of the damage
   (Unless a member of our team is inspecting the vehicle on-site)
   
   Include the following information in your inquiry:
    
   • Full name and home address
   • Vehicle make, model, year, and VIN
   • Contact phone number(s) and email address
      

1. Water damage repairs:
    
   • A moisture test must be scheduled through our workshop before quoting.

1. Estimate & Deposit:
    
   • We will email you a full estimate (you’ll receive a copy to keep).
   • If you wish to proceed, we’ll request a non-refundable deposit (usually covering the cost of parts).
      

1. Scheduling the Repair:
    
   • Once all parts are received, we will contact you to book your vehicle in.
   • Upon arrival, we’ll confirm the work being completed and provide an estimated completion time.
     (Please note that some jobs are complex, and timelines may change.)
      

Workshop-Only Repairs
All retail repairs are carried out at our workshop – we do not currently offer a mobile repair service.
 

While we always aim to complete repairs on schedule, repair timelines may change due to workshop capacity and job complexity. Some repairs may take longer than expected.

We strongly advise against booking vacations while your vehicle is with us.
We cannot be held responsible for missed trips if the vehicle is not ready for collection on time.
 

All eligible repairs come with a 6-month back-to-base labor warranty, covering only parts and labor provided by us.
You will be required to sign a warranty acknowledgment upon collection, and we’ll provide you with a copy detailing the terms.

If you have any questions about what’s covered or how to get started, please don’t hesitate to contact our team.